Privacy Policy — bk99com

bk99com collects personal data only to the extent necessary to provide a safe, compliant, and high-quality gaming and betting experience to players across Bangladesh. We do not collect data speculatively or beyond what is required for the purposes described in this Privacy Policy. The categories of data we collect are set out in the table below.

1.1 Data You Provide Directly

The majority of personal data we hold about you is information you provide voluntarily when registering an Account on bk99com, completing the KYC verification process, making a deposit or withdrawal, contacting the support team, or participating in a promotion. Providing accurate and complete information is a condition of using the Platform; inaccurate data may result in Account suspension.

1.2 Data Collected Automatically

When you visit or use bk99com, certain technical and usage data is collected automatically by our systems and analytics tools. This includes your IP address, device identifiers, browser fingerprint, and behavioural data such as which pages you visit and which games you play. This data is used primarily for fraud prevention, security monitoring, and aggregate platform improvement — it is not used to build individual marketing profiles for sale to third parties.

bk99com uses personal data for specific, clearly defined purposes. We do not repurpose data for uses that are incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your bk99com Account, including authenticating your identity each time you log in and managing your Account preferences.
• Service Delivery: To process your bets, settle game results, manage deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and Upay, and credit any applicable winnings or bonuses to your Account.
• KYC and Age Verification: To verify your identity, confirm that you are aged 18 or above, and confirm that your payment method is registered in your own name, as required by our responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the Platform.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities or courts.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and improve the quality of support delivered to all bk99com players.
• Responsible Gaming: To monitor your activity for signs of problem gambling, enforce deposit limits and self-exclusion periods you have set, and deliver reality-check notifications during your sessions.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, optimise game loading performance, and develop new features that improve the overall bk99com experience for players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.
• Promotions and Communications: Where you have opted in to marketing communications, to send you information about relevant promotions, seasonal offers (such as Eid or BPL cricket specials), and platform updates. You may opt out of marketing communications at any time via your Account settings.

bk99com processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

3.1 Contractual Necessity

Processing your identity, contact, and financial data is necessary to perform the contract between you and bk99com — namely, your Account agreement and the Terms & Conditions you accepted upon registration. Without processing this data, we cannot provide the Services you have requested, including accepting deposits, placing bets, or processing withdrawals.

3.2 Legal Obligation

Certain processing activities — including KYC identity verification, transaction monitoring for AML purposes, and record retention — are required by applicable law and regulatory standards. bk99com must process and retain this data regardless of your preferences in order to remain compliant with its obligations.

3.3 Legitimate Interests

bk99com processes technical and usage data on the basis of its legitimate interests in maintaining the security, integrity, and performance of the Platform, preventing fraud and abuse, and improving the quality of its services. When relying on legitimate interests, we carry out a balancing assessment to ensure that our interests do not override your fundamental privacy rights.

3.4 Consent

Where processing is not required by contract or law — most notably for marketing communications and non-essential cookies — bk99com will only process your data with your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

bk99com does not sell or rent your personal data to third parties. We share data only where it is necessary to deliver the Services, comply with a legal obligation, or protect the Platform's security. The categories of recipients who may receive your personal data are described below.

4.1 Payment Service Providers

To process deposits and withdrawals, bk99com shares limited financial data — such as your mobile wallet number and transaction reference — with the relevant payment provider (bKash, Nagad, Rocket, or Upay). Each of these providers operates under its own privacy policy and data protection obligations. bk99com shares only the minimum data necessary to complete the transaction.

4.2 Game Providers

Games on bk99com are powered by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers receive a session token and player identifier to initialise and authenticate game sessions. They do not receive your full identity data, contact details, or financial information unless required for platform-level dispute resolution.

4.3 Technology and Infrastructure Providers

bk99com engages trusted technology partners for hosting, content delivery, cybersecurity, and analytics. These providers act as data processors on our behalf under contractual agreements that prohibit them from using your data for their own purposes and require them to maintain security standards consistent with bk99com's own obligations.

4.4 Legal and Regulatory Authorities

bk99com may disclose personal data to competent courts, regulatory bodies, law enforcement agencies, or financial intelligence authorities where required by a valid legal obligation, court order, or regulatory directive. In such cases, we will disclose only the minimum data required and, where permissible, will notify you of the disclosure.

bk99com uses cookies and similar browser-based technologies to ensure the Platform functions correctly, to maintain your session security, and to understand how players interact with the site so we can improve it. We do not use third-party advertising cookies or cross-site tracking technologies.

5.1 Managing Cookies

You can control and manage cookie settings through your web browser. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, and configure alerts when new cookies are set. Please be aware that disabling essential session cookies will prevent you from logging in and using the bk99com Platform. Disabling analytics cookies will not affect your ability to access any feature of the site.

5.2 Local Storage and Similar Technologies

In addition to cookies, bk99com may use browser local storage and session storage to temporarily hold game state data and session preferences on your device. This data does not leave your device and is not transmitted to bk99com servers unless you take an action that triggers a data synchronisation — such as resuming a game session after reconnecting.

bk99com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods that apply to the main categories of personal data we hold are as follows:

• Account and Identity Data: Retained for the duration of your Account's active status plus a minimum of five years following Account closure, in accordance with standard financial record-keeping and AML compliance requirements.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction to satisfy financial compliance and audit obligations.
• KYC Documents: Identity and address verification documents submitted during KYC are retained for five years following the closure of your Account or the end of the business relationship, whichever is later.
• Support Communications: Live chat transcripts and support email records are retained for up to three years from the date of the interaction for quality assurance, dispute resolution, and regulatory purposes.
• Technical and Usage Data: IP logs, session data, and device identifiers are retained for up to 24 months for security monitoring and fraud prevention purposes, after which they are anonymised or deleted.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the duration of your Account and for three years following Account closure to demonstrate compliance with consent obligations.

When personal data is no longer required for any of the above purposes, bk99com will securely delete or irreversibly anonymise it so that it can no longer be associated with your identity.

As a bk99com player, you hold a number of rights with respect to the personal data we hold about you. bk99com respects these rights and has established processes to handle requests efficiently. A summary of your key rights is provided below:

7.1 Right of Access

You have the right to request a copy of the personal data that bk99com holds about you. This is sometimes referred to as a Subject Access Request. We will provide you with a summary of the data held, the purposes for which it is processed, and the categories of recipients to whom it has been disclosed. We will respond to access requests within five business days of receipt.

7.2 Right to Rectification

If any personal data that bk99com holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many of your Account details directly within the Account settings section of the Platform. For data that cannot be self-corrected — such as KYC identity documents — please contact the support team and provide the accurate information or updated documentation.

7.3 Right to Erasure

You may request that bk99com delete personal data that is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists. Please note that this right is not absolute — we are required to retain certain data (such as transaction records and KYC documents) for the statutory periods described in Section 6, and erasure requests will not override these obligations.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is disputed, or while an objection to processing is under consideration — you may request that bk99com restrict the processing of your personal data. During a restriction period, we may retain the data but will not actively process it for purposes beyond storage and the resolution of the underlying issue.

7.5 Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for fraud prevention purposes. You also have an unconditional right to object to the use of your personal data for direct marketing. bk99com will cease processing for direct marketing purposes immediately upon receiving such an objection.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact the bk99com data team via live chat or by sending a written request to the support email. Please note that the support email is provided as plain text and is not a clickable link: support@bk99com. We will acknowledge your request within two business days and provide a substantive response within five business days, in accordance with Bangladesh Standard Time (BST, UTC+6).

bk99com takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our core security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and bk99com's servers is encrypted using 256-bit SSL/TLS protocols, preventing interception by third parties during transit.
• Password Hashing: Account passwords are hashed using industry-standard one-way cryptographic algorithms before being stored. bk99com never stores passwords in plain text and cannot retrieve your password in its original form.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their bk99com Accounts. When active, 2FA requires a time-sensitive one-time code in addition to your password to log in, significantly reducing the risk of unauthorised access.
• Access Controls: Access to systems containing personal data is restricted to authorised bk99com personnel on a strict need-to-know basis. All internal access is logged and audited.
• Fraud Monitoring: bk99com's security systems monitor account activity in real time for anomalous patterns — such as logins from unrecognised IP addresses or unusual transaction volumes — and will trigger automated security responses where necessary.
• Penetration Testing: The Platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bk99com will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

The bk99com Platform integrates services provided by carefully selected third-party partners. While bk99com takes steps to ensure that these partners handle your data responsibly, we are not responsible for the privacy practices of independent third-party organisations. You should review the privacy policies of any third-party service you interact with directly.

9.1 Payment Providers

When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, your transaction is processed by that provider's infrastructure. The relevant mobile financial service provider will collect and process data about your transaction in accordance with its own privacy policy and terms of service. bk99com does not have access to your full mobile banking account credentials — only the wallet number and transaction reference you provide.

9.2 Game Studios

Games from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other certified studios are delivered via embedded game clients. These clients may collect anonymised game performance data and game-session telemetry to facilitate fair play auditing and malfunction resolution. This data is governed by each studio's own data processing agreements with bk99com.

9.3 Analytics and Infrastructure

bk99com uses infrastructure and analytics tools to monitor Platform performance and detect security incidents. Any personal data processed by these tools is handled under data processing agreements that restrict the provider's use of your data to providing services to bk99com only. Aggregate analytics data shared with infrastructure partners is anonymised where possible.

9.4 Links to External Content

bk99com does not include links to external third-party websites. In the event that any third-party content is accessible via the Platform, bk99com accepts no responsibility for the privacy practices or content of those third-party sites. Players should exercise their own judgement when visiting any site outside of bk99com.

10.1 Updates to This Privacy Policy

bk99com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will notify registered players by email to their registered address and by displaying a prominent notice on the Platform for a minimum of 14 days prior to the effective date of the change.

The updated Privacy Policy will always display the date on which it was last reviewed at the top of the document. We encourage you to review this page periodically so that you remain informed about how bk99com collects, uses, and protects your personal data. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.

10.2 Children and Minors

bk99com is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 18. All Account registrations require applicants to confirm that they are aged 18 or above, and identity verification is conducted to validate this declaration. If bk99com becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the Account will be closed without delay. If you believe a minor has registered an Account on bk99com, please notify the support team as soon as possible.

10.3 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bk99com handles your personal data, please contact the support team. Our privacy team is available 24/7 via live chat on the Platform and responds to email queries within four hours during standard operating hours, measured in Bangladesh Standard Time (BST, UTC+6).

Please note that the support email address is provided as plain text only — it is not a clickable link:

support@bk99com

When contacting us about a data rights request or a privacy concern, please include your registered Account username and a brief description of your query so that we can locate your records and respond as efficiently as possible.