Terms & Conditions — bk99com

The following definitions apply throughout these Terms & Conditions. When any of the terms below appear in this document — whether capitalised or not — they carry the meaning assigned to them here unless the context clearly requires otherwise.

By accessing bk99com — whether by visiting the Site, creating an Account, making a deposit, placing a bet, or participating in any promotion — you unconditionally agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must immediately cease using the Platform and close your Account if one has been created.

These Terms apply to all visitors, registered users, and any other persons who access or use the Services. Your continued use of bk99com following any update or amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically to remain informed of any changes.

By ticking the acceptance checkbox during the registration process on bk99com, you confirm that:

• You have read, understood, and agree to be bound by these Terms in full;
• You are at least 18 years of age;
• You are legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction;
• All information provided during registration is accurate, truthful, and complete;
• You are acting on your own behalf and not as an agent or representative of any third party.

3.1 Age Requirement

bk99com is strictly an 18+ platform. No individual under the age of 18 years is permitted to register, deposit, or participate in any game or betting market on the Platform. bk99com takes the protection of minors seriously and employs both automated and manual age verification checks as part of its KYC process. Any Account identified as belonging to a person under 18 will be immediately suspended, all funds held pending investigation will be returned to the depositing payment method, and the matter may be reported to the relevant authorities.

3.2 Residency & Jurisdiction

The Platform is intended primarily for players residing in Bangladesh. By registering, you confirm that accessing and using bk99com is not prohibited by the laws of your country, state, or territory of residence. It is your sole responsibility to determine whether participation in online gambling is lawful in your jurisdiction before registering. bk99com makes no representation that the Services are appropriate or available for use in all locations.

3.3 Registration Requirements

To create an Account on bk99com, you must provide accurate and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You must also select and verify a payment method — such as bKash, Nagad, Rocket, or Upay — that is registered in your own name. Registration of an Account in a false name, or using another person's identity or payment method, is strictly prohibited and will result in immediate account suspension and forfeiture of all funds.

3.4 One Account Per Person

Each individual is permitted to hold only one Account on bk99com. Duplicate accounts — whether registered in the same name, at the same address, using the same device, or using the same payment method — are prohibited. If duplicate accounts are detected, bk99com reserves the right to close all duplicate accounts, withhold any bonuses claimed across those accounts, and restrict the player to a single verified account going forward.

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your bk99com login credentials, including your username and password. You must not share your Account login details with any third party under any circumstances. bk99com strongly recommends enabling two-factor authentication (2FA) — available in your Account settings — as an additional layer of security. Any activity conducted from your Account is deemed to have been authorised by you unless you notify bk99com immediately of any suspected unauthorised access.

4.2 KYC Verification

bk99com operates a Know Your Customer (KYC) verification process that is mandatory before any withdrawal can be processed. You may be required to submit one or more of the following documents: a government-issued photo identification (National ID card, passport, or driving licence), proof of residential address (utility bill, bank statement, or government letter issued within the last three months), and proof of payment method ownership (a screenshot or confirmation of the mobile banking account registered in your name).

bk99com reserves the right to request KYC documentation at any point during your use of the Platform, not only at the time of first withdrawal. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension and withholding of funds pending verification.

4.3 Account Accuracy

You are responsible for keeping your Account information accurate and up to date. If your contact details, payment method, or residential address change, you must update your Account profile promptly. bk99com is not responsible for any losses arising from outdated or inaccurate Account information, including failed withdrawal transfers resulting from an incorrect or unverified payment account.

4.4 Inactive Accounts

An Account is considered inactive if no login, deposit, or wagering activity has been recorded for a continuous period of 12 months. bk99com will attempt to notify the player at their registered email address before applying an inactivity administration fee. Any remaining balance in an inactive Account will be subject to a monthly inactivity fee as disclosed in the current fee schedule, until the balance is exhausted or the player reactivates the Account by logging in and completing a deposit.

5.1 Accepted Payment Methods

bk99com currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, and Upay. All transactions are denominated in Bangladeshi Taka (৳). The payment method used for a deposit must be registered in the same name as the bk99com Account holder. Third-party deposits — i.e., payments made from a payment account belonging to another person — are strictly prohibited and will result in Account suspension and return of funds to the originating account.

5.2 Deposit Terms

The minimum deposit amount on bk99com is ৳200. There is no maximum deposit limit imposed at the platform level, though individual payment providers may apply their own transaction limits. Deposits typically clear to your bk99com Account balance within 30 seconds of payment confirmation. If a deposit does not appear in your Account within 15 minutes, please contact the bk99com support team via live chat with your transaction reference number.

5.3 Withdrawal Terms

The minimum withdrawal amount on bk99com is ৳500. Withdrawal requests are processed within two hours for accounts that have completed KYC verification. Unverified accounts must complete the KYC process before any withdrawal can be approved. bk99com does not charge a fee for standard withdrawals, though your payment provider may apply their own transaction fees.

Withdrawals will only be processed to the same payment method used for the most recent deposit, unless an alternative verified method is approved by the bk99com compliance team. This policy exists to comply with anti-money laundering (AML) requirements and to protect players from unauthorised fund transfers.

5.4 Anti-Money Laundering

bk99com operates in compliance with applicable anti-money laundering (AML) standards. The Platform monitors all transactions for suspicious patterns. If unusual deposit or withdrawal behaviour is detected, bk99com may temporarily freeze the Account, request additional documentation, and in serious cases, report the matter to the relevant financial authorities. Winnings derived from fraudulent deposits or manipulative activity will be void and subject to forfeiture.

6.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and other promotional incentives offered by bk99com are subject to specific terms and conditions published at the time the promotion is announced. These specific terms — including wagering requirements, eligible games, time limits, and minimum odds — take precedence over these General Terms where they conflict. Players are responsible for reading and understanding bonus-specific terms before opting in to any promotion.

6.2 Wagering Requirements

Bonus funds credited to a bk99com Account are subject to wagering requirements before they can be converted to withdrawable real-money funds. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount or the deposit-plus-bonus amount, as specified in the relevant promotion. Only wagers placed on eligible games or markets within the specified time period contribute towards meeting the wagering requirement. bk99com reserves the right to specify contribution rates per game type (e.g., slots may contribute 100% while live casino games contribute 10%).

6.3 Bonus Abuse

bk99com operates a zero-tolerance policy toward bonus abuse. This includes but is not limited to: creating multiple accounts to claim a bonus more than once; using low-risk, arbitrage, or mathematically risk-free betting patterns to clear wagering requirements; colluding with other players to exploit promotional mechanics; or using automated software to claim or wager bonuses. Where bonus abuse is identified, bk99com reserves the right to void the bonus and any winnings derived from it, suspend the Account, and permanently bar the player from future promotions.

6.4 Promotional Validity

All promotions on bk99com are time-limited and subject to withdrawal or modification at our discretion. If a promotion is withdrawn before a player has met the relevant wagering requirements, the outstanding bonus balance may be forfeited at the time of withdrawal. bk99com will endeavour to provide reasonable advance notice of any material change to an active promotion affecting players who have already opted in.

7.1 Bet Placement

All bets placed on bk99com are binding once confirmed. It is the Player's responsibility to ensure that bet selections, stakes, and market choices are correct before confirming a wager. bk99com does not accept responsibility for bets placed in error by the Player. Bets will be settled in accordance with the official result as declared by the relevant sporting body or game provider.

7.2 Void Bets

bk99com reserves the right to void any bet in circumstances including but not limited to: manifest errors in odds or market display; match abandonment or postponement (per sport-specific rules); result not achieved within the specified time frame; or evidence of match-fixing or corrupt activity affecting the event. In the event of a void bet, the stake will be returned to the Player's Account balance.

7.3 Game Disconnections

In the event of a network disconnection or technical failure during a live game session, the outcome of the game round in progress will be determined by the game server's recorded state at the time of disconnection. Where a game round was fully completed before disconnection, the result stands. Where a round was not completed, the stake will typically be returned. Players experiencing frequent disconnection issues are encouraged to contact bk99com support for technical assistance.

7.4 Prohibited Activity

The following activities are strictly prohibited on bk99com and may result in immediate Account suspension, forfeiture of funds, and legal action:

• Using automated bots, scripts, or software to place bets or play games;
• Exploiting software bugs, errors, or glitches in games or betting systems;
• Engaging in or facilitating any form of match-fixing, insider betting, or sports corruption;
• Colluding with other players in poker, live dealer, or tournament formats;
• Using a Virtual Private Network (VPN) or proxy to circumvent geographic or Account restrictions;
• Attempting to hack, reverse-engineer, or disrupt the bk99com platform or its underlying technology.

7.5 Game Provider Rules

Games on bk99com are provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Each provider maintains their own game-specific rules, which govern gameplay, payout calculations, and malfunction procedures. In the event of a conflict between bk99com's general terms and a game provider's specific rules, the game provider's rules govern outcomes within that game session.

bk99com is committed to promoting responsible gambling among all players across Bangladesh. Gambling is intended to be an entertaining leisure activity. If gambling ceases to be enjoyable or begins to cause financial, emotional, or social harm, it is important to seek help promptly. bk99com provides the following tools accessible directly from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time-Outs: Request a temporary break from the Platform ranging from 24 hours to 6 weeks without permanently closing your Account.
• Self-Exclusion: Permanently or temporarily exclude yourself from bk99com. Exclusion periods range from 30 days to permanent closure. During exclusion, all marketing communications cease immediately.
• Reality Check Alerts: Configure periodic in-session notifications displaying your total session time and net gaming result to help you stay aware of your activity.

If you believe you or someone close to you may be experiencing problem gambling, please visit the Responsible Gaming page on bk99com for full guidance, or contact the support team via live chat at any time of day or night. bk99com support agents are trained to respond with empathy and provide appropriate referrals.

All content on the bk99com Platform — including but not limited to the website design, layout, graphics, logos, text, software code, game interfaces, promotional materials, and data — is the proprietary intellectual property of bk99com or its licensed third-party providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any part of the Platform's content without express written consent from bk99com;
• Modify, adapt, translate, or create derivative works based on the Platform's content;
• Use any bk99com trademark, logo, or brand asset in any external communication without prior written approval;
• Scrape, harvest, or systematically extract data from the Platform using automated tools;
• Frame or mirror any part of the Platform on another website or application without express permission.

Any unauthorised use of the Platform's intellectual property will constitute a breach of these Terms and may expose the infringing party to civil and criminal liability. bk99com actively monitors for and enforces its intellectual property rights.

10.1 Platform Availability

bk99com endeavours to maintain the Platform's availability on a 24/7 basis but does not guarantee uninterrupted or error-free access. Scheduled maintenance, emergency technical work, or circumstances beyond our reasonable control (including network outages, force majeure events, or actions by third-party providers) may result in temporary unavailability of the Platform or specific features. bk99com accepts no liability for losses arising from such downtime.

10.2 Accuracy of Information

While bk99com makes reasonable efforts to ensure that all odds, statistics, game results, and account balances displayed on the Platform are accurate, errors may occasionally occur. In the event of a manifest error — including incorrect odds, miscalculated payouts, or technical display errors — bk99com reserves the right to correct the error and, where necessary, void affected bets or transactions. Players are not entitled to benefit from a manifest error, and any winnings derived from such an error may be cancelled.

10.3 Consequential Loss

To the maximum extent permitted by applicable law, bk99com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, even if bk99com has been advised of the possibility of such damages.

10.4 Third-Party Services

The bk99com Platform incorporates services from third parties including game studios, payment providers (bKash, Nagad, Rocket, Upay), and technology infrastructure providers. bk99com does not accept liability for the acts, omissions, or failures of these third parties, including payment processing delays, game malfunctions attributable to the game provider, or service interruptions caused by the underlying payment network. Players should refer to the relevant third-party provider's terms for recourse in such circumstances.

11.1 Voluntary Closure

You may request to close your bk99com Account at any time by contacting the support team via live chat or by emailing support@bk99com. Before an Account is closed, any outstanding real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your verified payment method. Account closure requests are typically processed within 48 hours of receipt.

11.2 Closure by bk99com

bk99com reserves the right to suspend or permanently close any Account, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions;
• Provision of false, misleading, or fraudulent information during registration or KYC;
• Suspected or confirmed money laundering, fraud, or other criminal activity;
• Chargebacks initiated against deposits made to the Platform;
• Abuse of bonuses or exploitation of game or system errors;
• A court order, regulatory directive, or other legal requirement compelling Account closure;
• Reasonable suspicion that the Account is being operated by a minor.

Where an Account is closed by bk99com due to a breach of these Terms, any balance in the Account — including both real-money and bonus funds — may be forfeited in whole or in part at bk99com's discretion, subject to the outcome of any applicable investigation.

11.3 Effect of Closure

Upon Account closure — whether voluntary or initiated by bk99com — your licence to access the Platform is immediately revoked. Any pending bets placed prior to closure will be settled in accordance with standard settlement rules; the resulting funds will be returned to your verified payment method if the Account was closed in good standing. Self-excluded players may not re-register a new Account during their exclusion period; any attempt to do so constitutes a breach of these Terms.

12.1 Amendments to These Terms

bk99com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, bk99com will notify registered players via their registered email address or through a prominent notice displayed on the Platform. The updated Terms will specify the effective date from which they apply. Your continued use of bk99com following the effective date of any amended Terms constitutes your acceptance of those revised Terms.

If you do not agree with an amendment to these Terms, you must stop using the Platform and submit a request to close your Account before the effective date of the change. Closing your Account after the effective date of an amendment means you have accepted the revised Terms in respect of all activity conducted prior to closure.

12.2 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any bonus-specific or game-specific terms published on bk99com, constitute the entire agreement between you and bk99com with respect to your use of the Platform. They supersede all prior discussions, representations, or agreements between the parties relating to the same subject matter.

12.3 Severability

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, that provision will be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by applicable law. The invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties.

12.4 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable to the operation of the bk99com platform. Any dispute arising out of or in connection with these Terms — including disputes relating to their existence, validity, interpretation, or enforcement — shall be subject to the exclusive jurisdiction of the competent courts or arbitral bodies designated by bk99com. Players located in Bangladesh agree that disputes may be resolved through binding arbitration conducted in the English language.

12.5 Contact for Legal Queries

For any formal legal query relating to these Terms & Conditions, players and third parties may contact bk99com in writing via email. Please note that the support email is provided as plain text and is not a clickable link: support@bk99com. The bk99com legal team will endeavour to respond to formal queries within five business days of receipt, measured in Bangladesh Standard Time (BST, UTC+6).